At Farmacia del Lago, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website farmaciadellago.ch and use our services. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Data controller

The owner of the processing of personal data on this site is Homa Pharm Sagl, based at c/o Farmacia del Lago, Piazza della Stazione 8, 6600 Muralto (CH). If you have any questions regarding data protection, you may contact us at info@farmaciadellago.ch.

2. What Data We Collect

When you use our website, we may collect and process the following personal data:

• Contact Information: Name, email address, phone number.
• Shipping and Billing Information: Address, payment details, and order history.
• Account Information: If you register an account, we collect login credentials.
• Usage Data: Information about how you browse our site, such as your IP address, browser type, pages visited, and time spent on the site.

3. How We Use Your Data

We collect your personal information for the following purposes:

• Order Processing: To process and complete your orders, including shipping and payments.
• Communication: To send you updates on your orders, respond to your inquiries, and provide customer support.
• Marketing: To send you newsletters and promotional offers, subject to your consent.
• Service Improvement: To analyze site usage and improve the quality of our services and user experience.
• Legal Obligations: To fulfill legal obligations according to Swiss law, such as tax and accounting obligations.

4. Legal Basis for Treatment

We process your personal data on the following legal bases:

• Performance of a contract: When it is necessary to process your data to perform a contract with you (e.g., delivery of your order).
• Consent: When you have given us consent, such as to subscribe to the newsletter.
• Legitimate interests: When it is in our legitimate interest to provide, manage and improve our services.
• Legal obligation: When we are legally obliged to process your data.

5. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your data with:

• Service Providers: Companies that help us process payments, ship orders, and manage email communications.
• Authorities: If required by law, we may share your data with relevant authorities.

6. Data Retention.

Your data is stored securely in Switzerland. We keep your data for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

7. Your Rights

Under Swiss law, you have the following rights in relation to your personal data:

• Access: You have the right to request access to your personal information.
• Rectification: You can request that incorrect or incomplete data be corrected.
• Deletion: You can request that your information be deleted if it is no longer needed.
• Limitation of Processing: You can ask to limit the processing of your data.
• Data Portability: You have the right to receive your data in a structured, machine-readable format.
• Right to Object: You can object to the processing of your personal information under certain circumstances.

To exercise these rights, contact us at the address above.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files that are stored on your device to improve the performance and user experience of the site. You can manage or disable cookies in your browser settings, but this may affect how the site works.

9. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction.