These General Terms and Conditions of Online Sales, together with the Terms of Delivery and Payment of Goods provided for in this Site form an integral part of the contract of sale and purchase concluded between the user of the Site (hereinafter the Customer) and Farmacia Del Lago.
Farmacia Del Lago invites you to carefully read the General Terms and Conditions of Online Sales. Every registered customer who orders since
www.farmaciadellago.ch site accepts the General Terms and Conditions of Online Sales.
Conditions for placing an order
The Customer placing an order for private use must be 18 years of age or older, solvent or legally authorized by parental or guardian authority.
The Customer placing an order for a Firm, Entity, Company must be 18 years of age or older, solvent and legally authorized by the person in charge of the Firm, Entity, Company.
Lake Pharmacy disclaims any liability in the event that incapacitated or unauthorized individuals act in violation of this rule.
The customer registers with their data, entering their name, surname, address, telephone number valid and truthful.
He also undertakes to change his personal data whenever they are different or insufficient
Products on the site may differ in nature, price and assortment from those offered for sale in the Lake Pharmacy store, Piazza Stazione 8, 6600 Muralto.
Prices are in Swiss francs and include VAT. Shipping costs (see shipping methods and costs).
The Customer can pay the amounts due online by STRIPE with VISA, MASTERCARD, AMERICAN EXPRESS credit card.
Possibility of making payment by bank transfer.
Shipping methods and costs
Farmacia Del Lago sends the order after payment has been made and the requested goods have been found.
The method for sending is postal, with priority mail. Shipping cost is based on size and weight.
The shipping cost varies in compliance with the Swiss Postal Rates from CHF 7.00 to CHF 12.00
For amounts over CHF 50.00, shipping is free and the package will be sent by priority mail and registered.
The online sale takes place only in Switzerland.
Foreign users can request a shipment abroad via the Request Form which will be processed by payment by VISA, MASTERCARD, AMERICAN EXPRESS credit card or by Stripe account, with different methods in terms of prices, sending costs and timing.
Lake Pharmacy sends the order by Mail. Lake Pharmacy is not responsible for any delays that occur during the transportation service. Lake Pharmacy is also not responsible for incomplete or incorrect addresses that preclude receipt of merchandise or additional costs of returns.
The orders placed by the registered customer and already available in the order completeness, will be sent within 24 hours after payment.
The orders placed by the customer and not available in the completeness of the order, will be sent only at the time of full availability of the order and payment.
Orders entered by the customer that are not available immediately will be sent only after retrieval by Lake Pharmacy to the respective suppliers. Pharmacy of the Lake undertakes to procure the requested products within a reasonably short time, according to availability from the usual suppliers.
All prices indicated are in Swiss francs, including VAT.
All prices are valid for the period of validity of the catalog, except for writing errors, or calculation errors.
Right of withdrawal
The purchase of products can be returned within 7 days from the date of purchase provided that the products have not been used and free from defects. After 7 days from the date of purchase it is no longer possible to return and obtain a refund.
a copy of the delivery receipt sent with the goods must be attached.
The goods must in all cases be in perfect condition.
In case of even partial withdrawal, the Customer must indicate all the data for the cancellation. Pharmacy of the Lake reserves the right to reduce the value of the refund in case of defects found at the time of return and will not reimburse shipping costs incurred by the customer, either on the outward or return of the package.
Protection of personal data
Pharmacy of the Lake undertakes not to disclose the customer’s personal information and to maintain professional secrecy for any sale-purchase negotiations or inquiries made.
Modification of the General Conditions of Online Sales
Lake Pharmacy may change the content of the General Conditions of Online Sales and this document at any time without prior notice.
Any changes made will be valid from the date of publication on the Site, as stated in the heading of the General Conditions.
Links to other websites
Lake Pharmacy is not responsible for links to other websites, the content of their pages, products, services, or other offerings therein.
Lake Pharmacy is not responsible for minor defects such as color and defects to materials due precisely to their handmade production.